FAQ's
Below are the most Frequently Asqued Questions. However, if you have any further questions, please do not hesitate to email us at support@pimoprints.com with your queries. We will do our best to answer them.
ORDERS
Your order will be traceable via a link sent to the email adress (used when ordering) once the order has been shipped. Once your order has shipped, you will receive a confirmation email with tracking details.
Your order will be shipped after the process payment and production of the artwork. Order take usually 3 to 5 working days to be shipped. Once your order has shipped, you will receive a confirmation email with tracking details.
If you want to cancel your order, please email us at support@pimoprints.com as soon as possible. We will do our best to catch your order before it ships. (Cannot guarantee).
SHIPPING
Currently, all our orders can be shipped Worldwide.
Currently, we are shipping Free for every Framed Print and Fine Art Print orders in the United Kingdom and Europe.
Every Framed Print and Fine Art Print orders shipping to US/Australia/New-Zealand are charged £10, and £20 in any other area of the world.
Every Zine/Book orders shipping to the United Kingdom and Europe are charged £6, and £15 in any other area of the world.
Once your order has been shipped, you will receive a confirmation email with tracking details and an estimate date of delivery.
Usually it takes 3 to 5 working days for delivery in United Kingdom and Europe. And 5 to 10 working days for delivery in the rest of the world.
If you do receive a damaged Artwork, please email us within 14 days at support@pimoprints.com with your order number and pictures of the damage so we can help.